FREQUENTLY ASKED QUESTIONS
Yes, at Layla, we take pride in delivering the exact product you see in our pictures. We're committed to maintaining the highest standards of quality and accuracy to ensure your satisfaction with every purchase.
You can view your sales receipt in your Layla account by logging in and navigating to the "Order History" or "My Purchases" section. If you made a purchase in-store, the physical receipt provided to you during the transaction serves as your sales receipt.
To initiate a return, please follow these steps:
Log in to your Layla account (if applicable) or visit our website and find the "Return/Refund" or "Customer Service" section.
Select the specific order and item you wish to return.
Follow the provided instructions to complete the return request, which may include specifying the reason for the return and providing any necessary details.
Once your return request is processed, you will receive further instructions on how to return the item, including information on shipping, packaging, and any associated fees.
After we receive the returned item and inspect its condition, we will process your refund or replacement, as per our return policy.
If you have any questions or need assistance with the return process, our customer service team is available to help you through the steps. Thank you for choosing Layla, and we're here to ensure your satisfaction with your purchase
We are constantly working to ensure that our products are available for our customers. While we make every effort to keep popular items in stock, availability can vary. If an item is currently marked as "out of stock," we recommend checking back regularly, as we may restock it in the future. Additionally, you can sign up for notifications on our website to receive updates when the item becomes available again. Your interest in our products is greatly appreciated, and we strive to meet your needs to the best of our ability.
At Layla, we offer shipping to a wide range of locations. During the checkout process on our website, you can specify your shipping address. We provide shipping to various regions and countries, so you can select the destination that is most convenient for you. If you have any specific questions about shipping to a particular location, our customer service team is available to assist you and provide further details. Your satisfaction is our priority, and we aim to make the shopping and shipping process as smooth as possible.